Remarks:

1. This target does not apply to circumstances such as unexpected interrup.tions (eg. Outage), force majeure event (such as natural disasters, wars), during major promotion campaign or customers' service subscription is non 5G full speed service subscription.
2. These targets do not apply to circumstances such as:
   • customers are unreachable;
   • customer's information provided (including supporting documents) are not sufficient;
   • cases pending customers' decision;
   • factors beyond our reasonable control, e.g., cases involving other service providers or roaming partners; and
   • force majeure event (such as natural disasters, wars)
   • customers' service subscription is non 5G full speed service subscription.
3. Performance will be affected by many factors, including but not limited to coverage, user device and location, network configuration and traffic conditions. Reported range is based on test result at major public locations. These targets do not apply to customers' service subscription is non 5G full speed service subscription.