CMHK participates in "Jockey Club Digital Support Project for the Elderly"
Provides elderly smartphones with free basic mobile service to bridge the digital divide


Hong Kong, 22 December 2021 - China Mobile Hong Kong Company Limited (CMHK) announced today that it has participated in the "Jockey Club Digital Support Project for the Elderly", which provides 20,000 senior citizens with free smartphones that are compatible with the "LeaveHomeSafe" (LHS) mobile app and 12-month free basic mobile service. This initiative serves the elderly by helping them bridge the digital divide and convenes greater community forces to contribute to a modern, inclusive society.

Empowering digital harmony through care
"Jockey Club Digital Support Project for the Elderly" is launched by the Hong Kong Jockey Club Charities Trust. CMHK lends full support by becoming one of the participating local mobile network service providers. The project will benefit around 20,000 underprivileged elderly, in which CMHK has carefully selected over 5,000 smartphones suitable for the elderly that support the LHS mobile app together with 12-month free basic mobile service. Beneficiaries do not have to pay for service enrolment. To be eligible applicants must be recipients of the Social Welfare Department's Comprehensive Social Security Assistance Scheme at the time of assessment; aged 65 and above; not residing in residential care homes for the elderly; and not owning a smartphone. All applicants must be referred by social workers of the District Elderly Community Centres (DECCs) or Neighbourhood Elderly Centres (NECs) operated by the 12 NGO partners. Social workers will conduct an initial assessment of elderly applicants and refer cases to designated centres for further screening and approval.

In addition, to ensure the needs of the elderly are fully met, CMHK will additionally arrange dedicated personnel to provide training to DECC staff or volunteers. The staff and volunteers can then assist the elderly to learn smartphones operations and related applications, and enjoy the convenience brought by digital technology.

Mr. Sean Lee, Director & Chief Executive Officer of China Mobile Hong Kong Company Limited, said: "As a caring company, CMHK is committed to contributing to society through its business strengths, fulfilling its corporate social responsibilities, and providing telecommunications and network support services to those in need. CMHK assists with their inclusion into a smart modern society by providing them the opportunity to integrate with society through high-quality, leading communication technologies."

Mr. Leong Cheung, Executive Director, Charities & Community, The Hong Kong Jockey Club said, "With the "LeaveHomeSafe" mobile app now mandatory in most public venues and all licensed eateries, we became aware that some underprivileged elderly, especially those who are not residing in residential care homes for the elderly, do not have smartphones and therefore cannot access the app. Partnering with NGOs and mobile network service providers, we want to help address this urgent and immediate need."

One-stop telecommunications support with caring and diverse services
CMHK is committed to investing resources in various projects that benefit local communities. In addition to actively participating in the HKJC's "Digital Support Project for the Elderly" programme, earlier it had implemented one-stop caring services in more than 40 CMHK shops across the territory. This caring service included LHS app guidance service, free power bank rental service1and a preferential service plan that started at the low price of $382. The customer service centre also provides a free "Smartphone Tutorial Class" to help the elderly learn to use smartphones easily. Further support actions by CMHK for minority ethnic groups that commenced earlier mid-year include the "Connected We Thrive" Charity Project and the "5G Educational Tour". CMHK is dedicated to sharing its caring spirit to all walks of life in Hong Kong in order to help achieve an elevated, harmonious smart city. For further details of CMHK's Elderly Care Service, please click here.

1"Free Power Bank Rental Service" is only applicable to CMHK paid customers at CMHK Shops and the Mong Kok Customer Centre, not at CMHK self-service stores. It is available on a first-come-first-served basis. Terms and conditions apply.

2Above offer is only applicable to customers who subscribe to the "21 Mover" 4G Service Plan 3GB on a 24-month contract. They can enjoy 3GB Bonus Data per month within the contract period and receive the $18 Admin Fee Waiver. Customers must be aged 60 or above when registering for the service plan. Valid HKID must be presented upon registration. Each HKID no. or Passport no. can only enjoy either the Elderly 5G Service Plan Offer or the Elderly Monthly Tariff Discount Offer once.