Handset / Accessories Repair Centre Info

The following individual handset suppliers directly provide official repair services to CMHK customers. If your device belongs to one of these brands, please bring it to the specialized service centres listed below.

  • Particular handset manufacturers offer 7-day handset damage replacement service, please contact the individual suppliers in advance for details of their replacement services.
  • There is no product damage replacement service for Apple products.
Specialized Service Centres Address Business Hours Hotline
cmcc-and / China Mobile

China Mobile Hong Kong Co. Ltd.
China Mobile Hong Kong Customer Care Centre

Customer Centre (Mongkok)
1/F, 1L & 1M Sai Yeung Choi Street South, Mongkok

 Monday to Sunday 11:00 - 20:00
 2374 3496
Apple TELECOM SERVICE ONE LIMITED(E-booking is required, please click here)

Kowloon Service Center
12/F, Ginza Plaza,
2A-2H Sai Yeung Choi Street, Mong Kok, Kowloon

 

Monday to Saturday 11:00 - 20:00
Sunday & Public Holidays: Close

2332 3020
 
WAH FUNG COMPUTER SERVICES (Please click here)


Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon

Monday to Saturday 10:00 - 19:00
Sunday & Public Holidays: Close

2807 8156
SENCO-MASSLINK TECHNOLOGY LIMITED (E-booking is required: here)


22/F., Prosperity Millennia Plaza, 663 King's Road, North Point, HK

Monday to Friday 9:00-18:30
Sunday & (close on Saturday, Sunday and public holiday)

2865 0860
Apple Store (FESTIVAL WALK)

80 Tat Chee Avenue, Kowloon Tong

 Monday to Sunday 10:00 - 21:00 3979 3600
Apple Store (INTERNATIONAL FINANCE CENTRE)

IFC, 8 FINANCE STREET

 Monday to Sunday 10:00 - 21:00 3972 1500
Apple Store (Hysan Place)

Hysan Place, 500 Hennessy Road, Causeway Bay

 Monday to Sunday 10:00 - 22:00 3979 3100
Apple Store (APM)

418 Kwun Tong Road, Kwun Tong

 Monday to Sunday 10:00 - 22:00 3979 8900
Apple Store (CANTON ROAD)

100 Canton Road, Tsim Sha Tsui

 Monday to Sunday 10:00 - 22:00 3979 8800
Apple Store (NEW TOWN PLAZA)

New Town Plaza Phase 1 L4, 18 Sha Tin Centre Street, Sha Tin

 Monday to Sunday 11:00 - 22:00 3979 7800
ASUS ASUS Royal Club
Room E 19/f ,The Globe,79 Wing Hong Street, Lai Chi Kok, Kowloon,Hong Kong

Monday to Saturday 10:00-19:00
Closed on Sundays & Public Holidays

 3582 4770

DCL Digital Computer Company LTD
Rua Do Mercado De Iao Hon No.206-216, Li. E, 1 Andar

Monday to Saturday 09:00-12:30；13:30-19:00
Closed on Sundays & Public Holidays

 2840 3436
Linksys 21/F, Tower One, Millennium City, 1, 388 Kwun Tong Rd, Kwun Tong, Hong Kong

Monday - Friday 9:30 A.M - 12:30NOON /    2:30 P.M – 5:30P.M

(Saturday/Sunday/Public holiday off)

 2105 3324
Samsung

Unit 1501, 15/F, Causeway Bay Plaza 1,
489 Hennessy Road, Causeway Bay

 Monday to Sunday 11:00 - 20:00 2521 4888
Unit 12-15, 40/F, Office Tower, Langham Place,
8 Argyle Street, MK, Kln.		 Monday to Sunday 11:00 - 20:00 3596 7370
Telecom Service One
12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon.
(only for Pre-booking customer. Not able to serve walk-in customer. Pre-booking Link, please click here)		 Monday to Saturday 11am - 8pm, closed on Sundays and Public Holidays 8118 1717
Sony 16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay 11:00 to 20:00, Monday to Sunday 8203 8863
xiaomi

Room 03, 05-06, 20/F, Hollywood Plaza, 610 Nathan Road, Mongkok

 Monday to Saturday 11:00 - 20:00

3077 3620
ZTE

BXTONE

Room A1, 1/F., On Dak Industrial Building, 2-6 Wah Sing Street, Kwai Chung, N.T.

Monday to Friday 10:00 - 18:00
closed on Saturday, Sundays and Public Holidays

 3751 7515
Nokia

12/F, Ginza Plaza,
2A-2H Sai Yeung Choi Street South, Mongkok

Monday to Saturday 11:00 - 20:00
Sunday & Public Holidays: Close

8118 0800

8118 1717
Motorola / Lenovo Lenovo-Moto Smartphone Service Center
Unit 903 Orient International Tower, 1018 Tai Nan West Street, Cheung Sha Wan
 11AM to 7PM Monday to Friday, Saturday 10AM to 3PM, closed on Sundays and Public Holidays. 3944 2343
Honor WAH FUNG COMPUTER SERVICES
Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon (6-min walk from Exit B6, Ngau Tau Kok MTR Station)

Hour: 10:00 am to 7:00 pm (Mon to Fri, closed on public holiday)

 2807 8156

Macau Address:
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long, 11 Andar A, Macau.

Hour: 9:00 am to 12:30 pm, 1:30 pm to 6:00 pm (Mon to Fri)

 (853) 2875 7226
Huawei

Huawei Service Center:

Room 01,02,10,18th Floor, 700  Nathan Road, Mongkok, Kowloon, Hong Kong

Monday to Saturday: 09:00 am to 08:00 pm (Closed on Sundays and public holidays)

 8128 8810
VIVO Unit 1, 19/F, No.1 Hung To Road, Kwun Tong Hong Kong

Mon - Sun (Thur Day Off)

11:00a.m. - 7:00p.m.

800906821
OPPO Room 903, 9/F No.1 Hung To Road, Kwun Tong, Kowloon

Monday~Friday 10:00 to 19:00

Saturday : 10:00 - 14:00

Sunday/Public Holiday:OFF

 

 800900070
realme Room 903, 9/F No.1 Hung To Road, Kwun Tong, Kowloon

Monday~Friday 10:00 to 19:00

Saturday 10:00 - 14:00

Sunday/Public Holiday:OFF

 

 3896 7600
Ulefone Unit C1, 10/F, Hong Kong Industrial Centre Block C, No. 489-491, Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong.

Monday~Saturday 10:30-18:30

Sunday/Public Holiday:OFF

 

 2717 8131
OnePlus Room 404, 4/F, Block B, Chung Mei Centre, 15-17 Hing Yip Street, Kwun Tong, Kowloon

Opening Hours: Monday to Friday 10:00 – 19:00

Saturday 10:00 – 18:00 (Closed on Sunday and Public Holidays)

 3460 2123

 

The following individual accessories suppliers directly provide official repair services to CMHK customers. If your device belongs to one of these brands, please bring it to the specialized service centres listed below.

  • There is no product damage replacement service for the below products, please contact the individual suppliers in advance for details of their repairing services.
  • Below information is subject to change without further notice. CMHK and product suppliers reserve the right to decline product replacement.
Specialized Service Centres Address Business Hours Hotline
ATTIENNO 11/F,Block C, East Sun Industrial centre, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong. Monday to Friday 11:00-13:00, 14:00-17:00; Closed on Saturday, Sunday and public holiday. 3996 8421

AKG, JBL, Harman/Kardon, Samsung (earphone)

 Unit G 5/F, World Tech Centre, No.95 How Ming Street, Kwun Tong, Kowloon

Mon - Fri
10:00 - 13:00 ; 14:00 - 18:00
Sat
10:00 - 13:00
Sun & public holidays: Closed

2392 9932

2374 4923

(Samsung earphone hotline)
Beats TELECOM SERVICE ONE LIMITED(E-booking is required, please click here)

Kowloon Service Center
12/F, Ginza Plaza,
2A-2H Sai Yeung Choi Street, Mong Kok, Kowloon

 

Monday to Saturday 09:00 - 20:00
(Closed on Sundays and public holidays)


2332 3020
 
WAH FUNG COMPUTER SERVICES (Please click here)


Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon

Monday to Saturday 10:00 - 19:00
Sunday & Public Holidays: Close

2807 8156
Apple Store (FESTIVAL WALK)

80 Tat Chee Avenue, Kowloon Tong

 Monday to Sunday 10:00 - 21:00 3979 3600
Apple Store (INTERNATIONAL FINANCE CENTRE)

IFC, 8 FINANCE STREET

 Monday to Sunday 10:00 - 21:00 3972 1500
Apple Store (Hysan Place)

Hysan Place, 500 Hennessy Road, Causeway Bay

 Monday to Sunday 10:00 - 22:00 3979 3100
Apple Store (APM)

418 Kwun Tong Road, Kwun Tong

 Monday to Sunday 10:00 - 22:00 3979 8900
Apple Store (CANTON ROAD)

100 Canton Road, Tsim Sha Tsui

 Monday to Sunday 10:00 - 22:00 3979 8800
Apple Store (NEW TOWN PLAZA)

New Town Plaza Phase 1 L4, 18 Sha Tin Centre Street, Sha Tin

 Monday to Sunday 11:00 - 22:00 3979 7800

First Champion Technology Ltd

 Office A, 29/F, YHC Tower, 1 Sheung Yuet Road, Kowloon Bay, Kowloon
 		 Mon - Fri
09:00 - 12:30
14:00 - 18:00
Sat to Sun & Public Holidays: Close		 3118 4962
Amuse / Jabees / Polaroid/ Pantone / UBTECH / Hedonic Winner Concept International Ltd.
Unit C6, 5/F, Block C, Hong Kong Industrial Centre,
489-491 Castle Peak Road,
Lai Chi Kok, Kowloon,
Hong Kong		 Monday to Friday 10:00 - 18:00
Saturday 10:00 - 13:00
 2407 1118

INNODUCTION

 A1, 8/Floor, Tung Nam Factory Bldg, No.40 Ma Tau Kok Road, Kowloon,HK 0930-1800 (Mon-Fri)
0930-1300(Sat)
Sunday & Public Holidays: Close		 2770 8812

Jabra / Jaybird / Logitech / Soul

Compucon Customer Service Center
8/F - 10/F, The Whitney, 183 Wai Yip Street, Kwun Tong, Hong Kong (Reception located at 9/F)

 Business hours: Monday–Friday (10am-12:30pm, 1:30pm-7pm),
Saturday (10am-2pm),
Sunday and public holiday off.		 3996 9624
Momax Unit A, 4/F, Cheong Lung Building, 10 Cheung Yee Street, Lai Chi Kok, Kln

 Mon - Fri
9:00 - 18:00

Sat, Sun & public holidays: Closed

 2402 3186

ONE Gateway Smart Router/UTV Box

China Mobile Hong Kong Co. Ltd.
China Mobile Hong Kong Customer Care Centre

Customer Centre (Mongkok)
1/F, 1L & 1M Sai Yeung Choi Street South, Mongkok
 

 Monday to Sunday 11:00 - 20:00
 2374 3496
Samsung (For Samsung Wireless Charger and Phone case only)
World-Tech Distribution (HK) Limited
Unit G 5/F., World Tech Centre, No.95 How Ming Street, Kwun Tong, Kowloon, H.K.		 Mon-Fri: 10:00-13:00/14:00-18:00
Sat: 10:00-13:00
Sunday and Public Holiday: Closed		 2374 4923
(For Samsung others accessories except Wireless Charger and Phone case)
Unit 1502, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay		 Monday - Sunday 11:00 AM ~ 08:00 PM 2521 4888
(For Samsung others accessories except Wireless Charger and Phone case)
Unit 12-15, 40/F, Office Tower, Langham Place, 8 Argyle Street, MK, Kln.		 Monday - Sunday 11:00 AM ~ 08:00 PM 3953 6783
(Only for Pre-booking customer. Not able to serve walk-in customer)
Pre-booking Link, please click here
Telecom Service One
12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon

Monday to Saturday   9am - 8pm
(Closed on Sundays and Public Holidays)

 8118 1138
Sido/YPerfect/ATN/inno3C /Kasuyi/in & out Dragon International Electronic Limited
Flat 1, 8/F, Wah Hung Industrial Centre,
41 Hung To Road,Kwun Tong, KLN, Hong Kong		 Mon - Sat
09:00 - 18:00		 2790 1261
Sony Xperia™ Care Customer Service Centre
12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon		 Monday to Saturday
09:00 - 20:00
(Closed on Sundays and public holidays)		 8203 8863

Verbatim

 Flat 2804A, 28/F, Cable TV Tower, 9 Hoi Sing Road, Tsuen Wan Mon - Fri
10:00 - 19:30
Sat
10:00 - 18:00
Sun & public holidays: Closed		 2679 8268
Romoss Sky Power Technology Limited
Room 122, 12/F, Somptueux Central, No.52-54 Wellington Street, Central, Hong Kong		 Mon - Fri
11:00 - 19:00
Sat, Sun & public holidays: Closed		 5316 5353
Lite Guardian

Castel Beidou Hong Kong Ltd
Room 906, 9/F, Block 6, China Hong Kong City, No.33 Canton Road, Tsim Sha Tsui, Kowloon.

 Mon - Fri
09:30 - 12:30
13:30 - 18:00
Sat, Sun & public holidays: Closed		 2627 3380
Xiaotiancai

Room 903, 9/F No.1 Hung To Road, Kwun Tong, Kowloon

 Mon - Fri
11:00 to 19:00
Saturday:10:00 to 18:00
Sunday/Public Holiday:OFF		 21511833
Smartech Smartech International Marketing Limited
Unit 1206, 12/F, Eastern Harbour Centre, No. 28 Hoi Chak Street, Quarry Bay, HK		 Mon - Fri
09:00 - 13:00;
14:00 - 18:00
Sat
09:00 - 13:00
Sun & public holidays: Closed		 2578 8813
Astrotec Power Living Limited
Room802 Mega Cube, 8 Wang Kwong Road, Kowloon Bay, HK		 Mon - Fri
09:00 - 19:00;
Sat, Sun & public holidays: Closed		 2618 5900 /
9888 0259
Belkin Synnex Technology International (HK) Ltd.
Room 2101, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon		 Mon - Fri
10:00 - 19:00;
Sat 09:00 - 13:00
Sun & public holidays: Closed		 Service Hotline: 2347 2038
Whatsapp: 5626-9358
Kazoo Kazoo Technology (Hong Kong) Limited
Unit 307, 3/F, Building 19W, No.19 Science Park West Avenue, Hong Kong Science Park, Shatin, N.T., Hong Kong		 Mon-Fri 9am - 6pm
Closed on Saturday , Sunday and public holidays		 3565 4523
One Piece MRG (HK) LIMITED
Flat 30,2/F, Thriving Industrial Centre,26-38 Sha Tsui Road,Tsuen Wan		 Mon-Fri 10am - 6pm
Closed on Saturday, Sunday and public holidays		 3619 5566