Payment Methods

* If you want to settle the monthly invoice by credit card on line, please click "Pay Now".

Payment Methods Payment Processing Time
CMHK Website Payment Service Within 15 Minutes1
MyLink"  App Payment Service Within 15 Minutes1
AlipayHK Within 15 Minutes1
Alipay Within 15 Minutes1
UnionPay Online Pay Within 15 Minutes1
WeChat Pay Within 15 Minutes1
WeChat App – WeChat Pay HK Wallet Within 15 Minutes1
Octopus Online Payment Service Within 15 Minutes1
Octopus App Within 15 Minutes1
Alipay APP-Service Counter Within 15 Minutes1
AlipayHK App Within 15 Minutes1
Payment by Phone Service (PPS) 2 working days
ATM Payment Service 2 working days
Bank Account Autopay Debit on around 12 days starting from bill issue date
Credit Card Direct Debit Debit on around 8 days starting from bill issue date
Bank Online Payment 2 working days
By Mail 3 working days (Counted from receipt of the cheque by our company)
In Person CMHK Shops: immediately2
7-Eleven: within 48 hours

1. Under special circumstances, payment may be processed on the next working day.
2. All CMHK shops will provide Octopus payment service
(Attention: Shop P43 Telford Plaza Shop & No.37, 1/F, Tuen Mun Town Plaza Phase II Branch will not provide Octopus payment service).

CMHK Website Payment Service

You can view the most recent 6 months' bill and pay it directly by below payment method.

Applicable Payment Credit card (VISA / MasterCard / UnionPay card) AIPAY / UnionPay Online Pay /WeChat Pay
Using Methods
  1. Visit CMHK Website > Online Service > Bill Payment
  2. Select payment method and enter "Mobile Number or Customer Number"
  3. Follow the instruction to pay bill
Payment Processing Time * Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
"MyLink" App Payment Service

You can view the most recent 6 months' bill and pay it directly by below payment method.

Using Methods Credit card (VISA / MasterCard / UnionPay card) AIPAY / UnionPay Online Pay /WeChat Pay/FPS
Using Methods
  1. Open "MyLink" App > "Bill Payment" / "Prepaid Card Refill"
  2. Enter "Mobile Number or Customer Number" and "payment"/ "refill" amount
  3. Select payment method
  4. Follow the instruction to pay the bill
(Download "MyLink" App)
Payment Processing Time *Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
AlipayHK
 
>Eligible Account
AlipayHK is applicable for account with real-name authentication by HongKong China ID card.  
For more information, please visit AlipayHK website.
Using Methods CMHK Website:
  1. Visit CMHK Website > Online Service > Bill Payment
  2. Select payment method and enter "Prepaid Mobile Number"
  3. Follow the instruction to refill prepaid card. 

MyLink:

 

  1. Open MyLink > Prepaid Card Refill
  2. Select payment method and enter "Prepaid Mobile Number".
  3. Follow the instruction to refill prepaid card.

(Download MyLink)
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount
If user chooses to pay through Balance in AlipayHK app, for those who have not completed identity verification in AlipayHK app, the maximum limit per transaction is HK$3,000. For those who have completed identity verification, based on their verification level, the maximum limit per transaction is HK$5,000 or above. 
 
If user chooses to pay through credit card linked in AlipayHK APP, the transaction limit depends on the limit set by the credit card.
 
For more information, please refer to instructions in AlipayHK APP.
AlipayHK Customer Service Hotline 852-22453201（Mon to Sun 9:00-18:00）
Alipay
 
Eligible Account Alipay is applicable for account with real-name authentication by Mainland China ID card.
For more information, please visit Alipay website.
Using Methods CMHK Website:
  1. Visit CMHK Website > Online Service > Bill Payment
  2. Select payment method and enter "Mobile Number"
  3. Follow Alipay's instruction to pay the bill

"MyLink" App:
  1. Open "MyLink" App > Online Payment
  2. Select payment method as Alipay and enter "Mobile Number"
  3. Follow Alipay's instruction to pay the bill
    (Download "MyLink" App)
Payment Processing Time *Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount RMB300,000 per transaction, unlimited per day (if the maximum transaction amount between the account and Alipay is different, the lower amount will be selected.)
Alipay 24-hour service hotline Dial 95188 in China and +86-571-95188 in Hong Kong (IDD/International Roaming Service charge may require for dialing)  
UnionPay Online Pay

For more information on UnionPay, please click here

Applicable Payment UnionPay Credit Cards/Debit Cards^
Using Methods CMHK Website:
  1. Visit CMHK Website > Online Service > Bill Payment
  2. Select "UnionPay Online Pay" as payment method and enter "Mobile Number"
  3. Follow UnionPay Online Pay's instruction to pay the bill

"MyLink" App:
  1. Open "MyLink" App > Online Payment
  2. Select "UnionPay Online Pay" as payment method and enter "Mobile Number"
  3. Follow UnionPay Online Pay's instruction to pay the bill
    (Download "MyLink" App)
Payment Processing Time *Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount RMB15,000 per transaction, RMB30,000 per day (if the maximum transaction amount between the bank and UnionPay Online Pay is different, the lower amount will be selected.)
UnionPay 24-hour customer service hotline Dial 95516 in China and +86-27-95516 in Hong Kong (IDD/International Roaming Service charge may require for dialing)
^Accepted UnionPay Debit Cards issued by banks in Mainland China for payment settlement. For details of UnionPay Online Pay supporting banks, please chick here.
WeChat Pay
Eligible Account
WeChat Pay is applicable for WeChat Pay account and WeChat Pay HK users.
For more information, please visit WeChat Pay website.
Using Methods

CMHK Website:

  1. Visit CMHK Website > Online Service > Bill Payment
  2. Select payment method and enter "Mobile Number"
  3. Follow the instruction to refill prepaid card.
Payment Processing Time
*Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount

If user chooses to pay through Balance in WeChat Pay HK Wallet, for those who have not set payment password in WeChat Pay app, the maximum limit per transaction is HK$500. For those who have completed identity verification, based on their verification level, the maximum limit per transaction is HK$10,000 or above.
If user chooses to pay through credit card/ bank card linked in WeChat/ WeChat Pay HK, the transaction limit depends on the limit set by the credit card/ bank account.
For more information, please refer to instructions in WeChat Pay HK.
WeChat Pay Enquiry Hotline 3692 8331 (Mon – Sun 9:00 – 10:00)
WeChat App – WeChat Pay HK Wallet

You can settle your monthly invoice by using effective WeChat Pay HK Wallet.

Eligible Account
Effective WeChat Pay HK Wallet in WeChat APP
(customer can link it with valid Credit Card-VISA/MasterCard)
WeChat Website https://pay.weixin.qq.com/index.php/public/wechatpay

 
Download WeChat APPS
www.wechat.com>zh_TW>download
IOS Store
Google Play
Using Methods
Enter WeChat Pay HK Wallet:
At WeChat【Me】
Press【Wallet】,
Press 【Telecom Payment】,
Press related services icon to enter the service page, 
Follow instruction to input related info and payment passcode,
Press【Payment】
Payment Processing Time
*Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount Maximum transaction amount is HK$50,000 per month.
WeChat Pay Enquiry Hotline 3692 8331 (Mon – Sun 9:00 – 18:00)
Octopus Online Payment Service
 
Eligible Account For Octopus card holders, Octopus Mobile SIM users or O! ePay account holders
Octopus Website https://www.octopus.com.hk/en/consumer/index.html
Using Methods
CMHK Website:
Enter "Mobile Number" and select "Octopus Online Payment Service" payment method
Follow Octopus Online Payment Service's instruction to pay the bill
"MyLink" App:
Enter "Mobile Number“ and select "Octopus Online Payment Service" payment method
Follow Octopus Online Payment Service's instruction to pay the bill
Payment Processing Time *Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount
Payment amount will be subject to the following transaction limits:
(i) For Octopus and Octopus Mobile SIM:  HK$1,000 per transaction with no daily limit 
(ii) For O! ePay, transaction amount will be subject to the stored value limit and daily transaction limit in your O! ePay account, currently HK$3,000 for O! ePay Lite Accounts and HK$10,000 for O! ePay Plus and/or Pro Accounts
Octopus Customer Service Hotline (852) 2266 2222
Octopus App
 
Eligible Account For Octopus card holders, Octopus Mobile SIM users or O! ePay account holders
Octopus Website http://www.octopus.com.hk
Using Methods
1.Switch to "Payment" section in Octopus App
2. Select “China Mobile” and choose the bill type under “Bill Payment ” section
3. Input mobile number and payment amount, you can also schedule a monthly payment reminder by selecting "Day of Month", then press "Pay"
4. Select payment method, If you choose to pay by:
(i) O! ePay, log in your O! ePay account, or  
(ii) Octopus card, tap your Octopus card to your NFC enabled Android mobile device, or Octopus Mobile Reader which has been successfully paired up with iOS mobile device; or     
(iii) Octopus Mobile SIM, simply tap "Confirm" 
5. Once payment is complete, a payment receipt will be shown, If you did not schedule the reminder in step 3, you can schedule it here by pressing "Setup reminder" 
6. The scheduled payment reminder will be saved under the “Bills” section
Payment Processing Time *Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount
Payment amount will be subject to the following transaction limits:
(i) For Octopus and Octopus Mobile SIM:  HK$1,000 per transaction with no daily limit 
(ii) For O! ePay, transaction amount will be subject to the stored value limit and daily transaction limit in your O! ePay account, currently HK$3,000 for O! ePay Lite Accounts and HK$10,000 for O! ePay Plus and/or Pro Accounts
Octopus Customer Service Hotline (852) 2266 2222
Alipay APP-Service Counter

System is currently under maintenance, please use“MyLink”App or visit CMHK Web to view bill details and manage bill payment.

Eligible Account Alipay is applicable for account with real-name authentication by Mainland China ID card.
For more information, please visit Alipay website.
Alipay Website www.alipay.com
Using Methods
1. Login "Alipay APP"
2. Select "search" icon at left hand top corner 
3. Input “CMHK Service Counter”and press "search"
4. Select "CMHK Service Counter"
5. Select 「充值缴费」
6. Follow instruction and Alipay’s instruction to pay the bill 

 
Payment Processing Time *Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount RMB200,000 per transaction, unlimited per day (if the maximum transaction amount between the account and Alipay is different, the lower amount will be selected.)
Alipay 24-hour service hotline Dial 95188 in China and +86-571-95188 in Hong Kong (IDD/International Roaming Service charge may require for dialing)  
AlipayHK App
 
Eligible Account Effective AlipayHK APP account
AlipayHK Website https://www.alipay.hk/
Using Methods
1. Login "Alipay HK App"
2. Select “電訊繳費” 
3. Select "繳費賬單" or "儲值卡增值"
4. Input mobile number
5. Select 「中國移動香港」
6. Follow instruction to conduct bill payment and prepaid refillment
Payment Processing Time *Within 15 Minutes
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount
If user chooses to pay through Balance in AlipayHK app, for those who have not completed identity verification in AlipayHK app, the maximum limit per transaction is HK$3,000. For those who have completed identity verification, based on their verification level, the maximum limit per transaction is HK$5,000 or above. 
 
If user chooses to pay through credit card linked in AlipayHK APP, the transaction limit depends on the limit set by the credit card.
 
For more information, please refer to instructions in AlipayHK APP.
AlipayHK Customer Service Hotline 852-22453201（Mon to Sun 9:00-18:00）
PPS Service

You can settle your monthly invoice by using PPS service through telephone or the internet.

Applicable Customer Registered PPS users
PPS 24-hour Hotline 18033
PPS Website www.ppshk.com
Merchant Code Settle monthly invoice: 82
Using Methods Settle monthly invoice:
  • Call 18031 or log onto PPS website
  • Enter Merchant Code "82"
  • Enter Bill Type "01"
  • Enter Payment No. (shown on top right corner of the monthly invoice)
Payment Processing Time Settle monthly invoice: 2 working days
Minimum Payment HK$10
PPS Enquiry Hotline 900 00 222 329
ATM Payment Service

You can settle can settle your bill at ATMs with the sign "BILL PAYMENT SERVICE"/ "JET PAYMENT".

Applicable Customer Holder of ATM Cards issued by HSBC, Hang Seng Bank or any JETCO member bank
Applicable ATMs ATMs with "BILL PAYMENT SERVICE" / "JET PAYMENT" sign
Using Methods
  • choose "Bill Payment" and select "China Mobile Hong Kong"
  • Select "Bill Type-01"
  • Enter Payment No. (printed on top right corner of the monthly invoice) and total Amount Due
  • collect customer advice
Payment Processing Time 2 working days
Minimum payment HK$10
Bank Account Autopay

Customers need to pass identity verification at the following channels in order to process any service changes.
You can settle your bill by bank account autopay or credit card direct debit.

Handling Fee Subject to respective bank
Application Methods & Required Information
  1. Obtain the "Direct Debit Authorization Form" at CMHK outlets / Customer Care Centre or download it here.
  2. Return the completed form to your bank for processing
  3. This new direct debit authorization form will take effect on January 1, 2023, and other old direct debit authorizations will expire on the same day.
Effective Date
  • Application takes 4 to 6 weeks
  • "Autopay" will be shown on your monthly invoice after successful application
Payment Processing Date Debit on around the 12th day from bill issue date
Minimum payment N/A
Credit Card Direct Debit

Customers need to pass identity verification at the following channels in order to process any service changes.
You can settle your bill by bank account autopay or credit card direct debit.

Handling Fee Free
Application Methods & Required Information
  1. Obtain and sign the "Credit Card Direct Debit Authorization Form" at CMHK outlets / Customer Centre
  2. Submit a valid credit card
Effective Date
  • Effective on the next monthly invoice
  • "Credit Card Direct Debit" will be shown on your monthly invoice after successful application
Payment Processing Date Debit on around the 8th day from bill issue date
Minimum payment N/A

Note:* If the credit card holder is not the subscriber, both of them should be present to submit the Credit Card Direct Debit application.

Bank Online Payment

You can make payment via internet banking service.

Applicable Customer Registered internet banking service user of the following banks:
  • HSBC
  • Hang Seng Bank
  • JETCO member banks
Website
Payment Processing Time 2 working days
Minimum payment $10
Enquiry Channel Please contact your bank directly
By Mail

You can settle your bill by sending us a crossed cheque.

Payment by Mail Method
  • The cheque must be crossed with your payable mobile number and contact number (please specify separately) on the back. Please mail it with the stub of your bill (if any)
  • If the cheque is for settling more than one mobile bill, please state the payment amount of each mobile number clearly
Payable To "China Mobile Hong Kong Co. Ltd."
Postal Address P.O. Box 80460, Cheung Sha Wan Post Office
Payment Processing Time 3 working days (Counted from receipt of the cheque by our company)
Minimum payment N/A
Notes
  • Cash or post-dated cheques are not accepted
  • No receipt will be issued for payment by mail
In Person

Payment can be made by visiting locations below:

CMHK Customer Centre by cash, crossed cheque, credit card or EPS.
All CMHK shops will provide Octopus payment service. (Octopus minimum payment: HK$1)
(Attention: Shop P43 Telford Plaza Shop & No.37, 1/F, Tuen Mun Town Plaza Phase II Branch will not provide Octopus payment service).

Any 7-Eleven Convenience Stores in Hong Kong by cash upon presentation of the QR Code (Limit from HK$0.1 to HK$5,000)


Method to obtain the QR Code:

  1. view via the "MyLink" App, click here to download "MyLink" App
  2. press *171# via your mobile phone
  3. download via the link from the SMS Bill Alert
  4. shown on the CMHK Invoice
  5. printed on the payment receipt
  6. contact CMHK Shops staff or call 24-Hour Customer Care Hotline for enquiry.