CMHK 24-hour Customer Care Hotline Operation Guide

CMHK Customer Care Hotline (Service Plan Subscriber )

  1. Call 12580
  2. Select Language (Cantonese 1 / English 2 / Mandarin 3)
  3. press "1" to select Mobile Phone Service
  4. Enter CMHK mobile phone number
  5. Press the required number to select menu
(Through out the service introduction, you may press "0" to return to the main menu or press "9" to return to the previous menu at any time. )
Main Menu Sub-Menu
1. Bill and payment

1.Receive the statement balance and payment due dates by SMS
2.Payment methods
4.Outstanding balance and due dates 

2. Unbill usage
  1. Receive the unbilled usage by SMS
  2. Unbilled IDD001, entertainment & info call charges
  3. Unbilled video usage & number of local MMS sent
  4. Last month's usage
  5. Unbilled usage
3. Manage account information
  1. Change or reset customer password
  2. Check contract period
  3. Check remaining handset rebate
  4. Submit address proof code, check and extend address proof submission date
  5. Check account roaming voice and data setting
4. Operation of Remote Call Forwarding
  1. Set Remote Call Forwarding
  2. Cancel Remote Call Forwarding
5. Manage roaming services
  1. Activate Data Roaming Zone service
  2. Activate/deactive International Roaming Service
  3. Activate/deactivate “Let’s Talk” – Mainland China Voice Calling VAS
6. Manage voice mail, conference call or mobile data service
  1. Activate voice mail
  2. Activate conference call
  3. Activate or deactive mobile data service
7. Report loss, phone service reconnection/suspension deferreal
  1. Report loss
  2. Reactivate suspended mobile service or defer mobile service suspension due to outstanding payment
8. Handset offer, IDD and Roaming info
  1. Handset offer
  2. IDD service
  3. Roaming service
9. Address of shops & customer centre, Repair service and other enquiry
  1. Shops addresses
  2. Customer centre addresses
  3. Repair service
  4. Network Service Opinion Zone