Data Top-up will replace the former self set / default data usage upper limit policy. Data service will be suspended automatically when all the data entitlement of the month is used up and resume in the next bill month, avoiding extra data being used unknowingly and ensure our customers can enjoy the data service rest assured.
For the customers with DATA+ / DATA+ Package, they can continue to enjoy unlimited data service with designated maximum access speed, truly enjoy hassle-free data service.
Wish to continue enjoying the full speed data service? Purchase extra full speed data anytime, anywhere.
1. Simply reply the data usage alert SMS to purchase extra data
2. Via CMHK Web / MyLink
3. Press * 1 1 4 # via handset (Only applicable to designated service plan)
After successfully purchased extra data package, a confirmation message will be sent by the system automatically via SMS or e-mail and you can then start to enjoy your extra data.
Alert messages will be sent through SMS or E-mail when data usage reaches 90% and 100% of the service plan entitlement respectively to alert customer, helping customers to monitor their own data usage.
You can easily check your current data usage, at anytime and anywhere through the following methods:
|Enquiry Channels||Using Methods|
Home > Usage Enquiry
via CMHK Web
|Visit CMHK Web:
Manage Account > My Account > Usage Enquiry
1. Why I am not able to purchase extra data?
Incorrect input: Please follow the instruction on the failure SMS and try to purchase extra data again. You can also call our 24 hours customer service hotline at 2945 8888 to purchase extra data.
If you are still unable to purchase extra data after a few attempts, please call our 24 hours customer service hotline for enquiries.
2. Can the remaining extra data be carried forward to the next bill month?
Extra data purchased can only be used within the bill month that it was purchased. Remaining extra data will be forfeited by the end of that bill month and will not be carried forward to the next bill month.