Bay Area Voice VAS

  • Applicable for 5G service plan, Bay Area service plan and SME service plan subscribers only.
  • Bay Area Voice Package - Unlimited incoming call in Mainland China, Hong Kong and Macau, you can greatly reduce calling charges.
  • Bay Area 1CMN – Apply Mainland China and/or Macau number, best choice for frequent travelers

 

Charges

Bay Area Voice Package
Standard Monthly Fee $78 $108 $148
Promotional Monthly Fee $48 $68 $98
Voice Call
Mainland China, Hong Kong and Macau Minutes^  100  200  500
Extra Mainland China, Hong Kong and Macau Minute Charge (per minute)          $0.65
Voice Call Details  In Hong Kong  In Mainland China  In Macau
Incoming Free Free Free
Outgoing To Hong Kong Deduct Local Airtime Deduct Mainland China, Hong Kong and Macau Minute Deduct Mainland China, Hong Kong and Macau Minute
To Mainland China Deduct Local Airtime +Mainland China, Hong Kong and Macau Minute Deduct Mainland China, Hong Kong and Macau Minute Deduct Mainland China, Hong Kong and Macau Minute
To Macau

Deduct Local Airtime +Mainland China, Hong Kong and Macau Minute

 Deduct Mainland China, Hong Kong and Macau Minute Deduct Mainland China, Hong Kong and Macau Minute
Bay Area 1CMN
Bay Area Mainland China 1CMN monthly fee $18
Bay Area Macau 1CMN  monthly fee $18

 

^Mainland China, Hong Kong and Macau minutes is applicable to IDD001 calls i) making outgoing calls in Hong Kong to any number in Mainland China and Macau; ii) making outgoing calls in Mainland China to any number in Mainland China, Hong Kong and Macau; iii) making outgoing calls in Macau to any number in Mainland China, Hong Kong and Macau. 

 

Mainland China Roaming Customer Service Hotline

  • To provide better Mainland China roaming service, customers can dial our 24-hour Mainland China Roaming Customer Service Hotline at 400 120 4000 for enquries. 

 

Application Method

 (Please read the terms and conditions contained herein)

Bay Area Voice Package

  • Via CMHK website

    Sign in to your account via https://eshop.hk.chinamobile.com/en/user/login.html?login-type=customer-password, select "Change VAS" in “Manage Service", then select "IDD & Roaming", check " Bay Area Voice Package ", and then confirm the application.

  • Via MyLink

    Log in to MyLink, select “VAS Services” in “Service”, then select “available VAS", check "Bay Area Voice Package" and confirm the application.

  • Short Codes
    Voice Package Short Codes
    Activation - Bay Area 100 mins Voice Package *110*631*01#
    Cancellation - Bay Area 100 mins Voice Package *110*631*02#
    Activation - Bay Area 200 mins Voice Package *110*632*01#
    Cancellation - Bay Area 200 mins Voice Package *110*632*02#
    Activation - Bay Area 500 mins Voice Package *110*633*01#
    Cancellation - Bay Area 500 mins Voice Package *110*633*02#

 Bay Area 1CMN

  • Via CMHK website

    Sign in to your account via https://eshop.hk.chinamobile.com/en/user/login.html?login-type=customer-password, select "Change VAS" in “Manage Service", then select "IDD & Roaming", check " Mainland China 1CMN" or ”Macau 1CMN”, and then confirm the application.

  • Via MyLink

    Log in to MyLink, select “VAS Services” in “Service”, then select “available VAS", check" Mainland China 1CMN" or “Macau 1CMN”and confirm the application.

 

Terms & Conditions

    1. Bay Area Voice VAS is only applicable to 5G service plan, Bay Area service plan and SME service plan subscribers.
    2. Bay Area Voice VAS subscribers are required to pay a full “bill month” service fee even if the service is used for less than a month.
    3. Mainland China, Hong Kong and Macau minutes is applicable to IDD001 calls i) making outgoing calls in Hong Kong to any number in Mainland China and Macau; ii) making outgoing calls in Mainland China to any number in Mainland China, Hong Kong and Macau; iii) making outgoing calls in Macau to any number in Mainland China, Hong Kong and Macau.
    4. Subscribers can receive unlimited incoming calls in Bay Area (Mainland China, Hong Kong and Macau) via Mainland China/Hong Kong/Macau Number without deducting voice minutes in the service plan/voice package.
    5. “Bay Area Voice VAS Service” is provided by Mainland China Mobile Hong Kong Co. Ltd. (“CMHK”). Customer can use the local mobile number provided by CMHK; the “Mainland China number” provided by China Mobile Communication Corporation (“CMCC”) and the “Macau number” provided by Companhia de Telecomunicacoes de Macau S.A.R.L. (“CTM”). “Mainland China number” shall be construed and interpreted in accordance with the Mainland China laws and regulations or any relevant policies and relevant Terms and Conditions of CMCC (including but not limited to the rights of termination and/ or suspension of that Mainland China number); “Macau number” shall be construed and interpreted in accordance with the Macau laws and regulations or any relevant policies and relevant Terms and Conditions of CTM (including but not limited to the rights of termination and/ or suspension of that Macau number). If any disputes of the use of Mainland China number or Macau number arisen, Customer should contact the number provider by himself/ herself, CMHK shall not be held liable.
    6. The use (and/or continued use) of the Mainland China mobile number(s) is subject to the successful registration of real name registration (“the Registration”) as required by the authorities of PRC, as well as other laws, rules and regulations of PRC. The Registration is subject to the approval of the authorities of PRC and CMHK does not warrant that the Registration will be successful. Customer understands and agrees that notwithstanding any contrary provisions in the agreement(s) for the Services or VAS, his or her Mainland China mobile number may be discontinued at any time without any compensation if he or she fails to complete the Registration timely or if the Registration is not successful.
    7. Customer hereby expressly acknowledges that in the event that Bay Area Voice VAS Service is being terminated or suspended for whatever reason, normal roaming tariff at the prevailing rate will be applied for all roaming services used.
    8. Once the Bay Area Voice VAS Service is activated, Customer is entitled to enjoy CMHK’s “Hong Kong Ringback Tone Service” for free. This free offer will be forthwith terminated if the Bay Area Voice VAS Service is for any reason cancelled, suspended or terminated and CMHK’s “Hong Kong Ringback Tone Service” shall forthwith become chargeable at CMHK then prevailing rate until notice to terminate such service is served by the Customer.
    9. The roaming tariff of Bay Area Voice VAS Service is only applicable to the designated Bay Area Voice VAS regions include Mainland China and Macau (“Bay Area Voice VAS Region”). When Customer is located at any region outside the signal-receiving scope of Bay Area Voice VAS Region, normal roaming tariff will apply. For details, please visit: https://eshop.hk.chinamobile.com/en/corporate_information/Global_Services/globalRoaming/coverage_n_fee/global-services-roam.html. The signal-receiving scope of Bay Area Voice VAS Region is subject to the traffic conditions, local conditions, hardware, software and/or other conditions which may arise. In the event that roaming signal is connected to any telecommunication networks that are outside the Bay Area Voice VAS Region, customer shall be solely responsible for all extra roaming charges incurred. CMHK will not assume any liability for the extra expenses caused.
    10. Bay Area Voice VAS Service includes voice call services only. Mainland China mobile number will be shown on all outgoing calls made in Mainland China and Hong Kong mobile number will be shown on all SMS sent irrespective of the territory under the Bay Area Voice VAS Service. For details, please refer to the table below:

Voice Call/SMS:

Make calls from Mainland China

Sending SMS (irrespective of the territory)

Mobile Number Displayed on Recipient's Phone

Mainland China Mobile Number

Hong Kong Mobile Number only
  1. Under no circumstances shall CMHK, CMCC and CTM be responsible for any loss and damage (direct or consequential) or claims arising or resulting from the use of the Bay Area Voice VAS Service, wheresoever or howsoever used. Customers shall at all times remain liable for all costs and charges incurred or in connection with the Bay Area Voice VAS Service and all consequences resulting therefrom irrespective of whether the Customer or any third party has any knowledge of or authorized the use of such service.
  2. Customer who has subscribed for Bay Area Voice VAS Service for use in Mainland China/ Macau may only use such “Mainland China Number” and/or “Macau Number” as shall be assigned by the network partners of CMHK in the Bay Area Voice VAS Region and is not permitted to use any other number including any ported-in number (if applicable) as the “Mainland China Number” and/or “Macau Number” under the Bay Area Voice VAS Service. If at any time Customer unilaterally terminates the “Macau Number” so assigned under the Bay Area Voice VAS Service, such Macau number shall be surrendered and returned to CTM. If at any time Customer unilaterally terminates the “Mainland China Number” so assigned under the Bay Area Voice VAS Service, such Mainland China number shall be surrendered and returned to CMCC.
  3. If Customer requests a change of “Mainland China Number” and/or “Macau Number” under the Bay Area Voice VAS Service, and such request is accepted by CMCC or CTM, a handling charge will be levied whereupon the original “Mainland China Number” and/or “Macau Number” shall be surrendered and returned to CMCC and CTM respectively.
  4. If Customer demands or requests porting of the Hong Kong Number to another mobile operator, the Bay Area Voice VAS Service will be forthwith terminated whereupon the original “Mainland China Number” and/or “Macau Number” shall be surrendered and returned to CMCC and CTM respectively.
  5. Any request of re-allocation of the previously surrendered and returned “Mainland China Number” and/or “Macau Number” to CMCC and/or CTM will be subject to CMCC and/or CTM’s entire discretion.
  6. Under no circumstances shall CMHK, CMCC and CTM be responsible for any loss and damage (direct or consequential) or claims arising or resulting from the surrendering and returning of Mainland China number under the Bay Area Voice VAS Service, wheresoever or howsoever used. 
  7. Customer acknowledges that the quality of the value-added services provided during roaming may be subject to the Internet traffic conditions, local conditions, hardware, software and/or other conditions which may arise. 
  8. Customer may terminate the Bay Area Voice VAS Service on a temporary basis; however, Customer is obliged to pay all relevant monthly service fees and adhere to the terms and conditions herein contained during any such period.
  9. Once the Bay Area Voice VAS Service is activated, "IDD Service - Hong Kong IDD001 & Mainland China Roaming IDD Service" and "International Roaming Service - Voice only" will also be activated automatically (not applicable  to existing customers already subscribed to International Roaming Service). Customer agrees to terms and conditions herein contained together with the terms and conditions for “IDD service” and “International Roaming Service” of CMHK. For details, please visit: https://www.hk.chinamobile.com/en/corporate_information/Global_Services/IDD/tone/global-services-idd1597.html. If Customer cancels the Bay Area Voice VAS Service, "IDD Service - Hong Kong IDD001 & China Roaming IDD Service" and "International Roaming Service - Voice only” will also be cancelled automatically.
  10. Incoming calls to customers’ Mainland China/Macau Number will be forwarded to Voice Mailbox automatically if the subscriber is located in Hong Kong and is not available to answer. An additional charge of “receiving incoming call by Mainland China/Macau Number in Hong Kong”will be applied.
  11. When customers receive incoming call via the Mainland China/Macau number while at other country or destination, Bay Area minutes will be deducted and roaming charges will be incurred; for roaming charges details, please visit here.
  12. *115* service charge will be applied one you pick up the call from our system, even if the called line is busy or has no answer. This service’s availability depends on the network as well as recipient’s service provider. For tariff details of making *115* calls to overseas destinations, please visit here.
  13. CMHK reserves the right to amend the terms and conditions, relevant service details and right of charging contained in this Agreement, the “International Call Service” Agreement and the “International Roaming Service” Agreement without prior notice. 
  14. By subscribing to the Bay Area Voice VAS Service, Customer agrees to accept and be bound by the terms and conditions herein contained.
  15. In case of any dispute, CMHK reserves the right to make final decision. 
  16. In case of discrepancies between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail.