User Guide
Service Activation
Method 1: Insert the SIM into a smartphone and turn on the mobile data service in Hong Kong.
Method 2: Dial USSD code *#130# in Hong Kong for free.
Upon successful activation, an activation SMS with the HK number, stored value and expiry date of the SIM will be sent directly to your mobile.
If you are unable to activate mobile service after using the above methods, please restart your smartphone and make sure the mobile data APN is “cmhk”,while the proxy address and port number are blank.
Check your Prepaid card Mobile Number, Remaining Balance, Expiry Date and other remaining balance of SIM Card (Free of charge):
* Include: General Bonus, data balance in designated 4G/3G Local Data Package ($50/200MB, $148/1GB or $48 3GB/5 days), remaining Intra SMS in Intra-SMS Package, remaining buddy list entry quota in Buddy Package, remaining Connecting Tone download quota, etc.
Language Selection/Change
You may select / change the language of Prepaid SIM communications via below means.
Method 1︰Dial /
and follow the voice instructions in the recording system.
Method 2︰Dial and follow the instructions in the system prompts.
Mobile Data Services
Mobile Data Services
"Mobile Data Service" allows customers to send and receive data files through their handsets. A variety of data-related services can be enjoyed through the use of Mobile Data Service.
Activate & Deactivate "Mobile Data Service"
Subscribe:
Press on a GPRS handset to active MMS service and GPRS service
You'll receive a Chinese and an English confirmation SMS after the services are activated.
Cancel:
Press on your handset to deactivate.
Download Data Transmission Setting to Your Handset
Please click here for Inquiry.
Subscribe & Cancel Mobile Data Package
You can subscribe the “1-Day Pass”, “7-Day Pass” or “30-Day Pass” with your needs.
Activate the service as below:
Validity Period | Data Usage | To subscribe |
Cancellation Upon Expiry
|
Instant Cancellation
|
---|---|---|---|---|
1 Day | 1 GB | Press ![]() ![]() ![]() ![]() ![]() ![]() After receiving confirmation SMS, please select the required package with the corresponding short code: 1-Day – Press "1" 7-Day – Press "2" 30-Day – Press "3" |
- | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
7 Days | ||||
30 Days | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Mobile data service is applicable to below prepaid sim cards, for details please visit below links:
Remarks:
4G/3G Local Data Package
Service Validity Period | Local Data Usage | Subscription Method |
Instant Cancellation
|
---|---|---|---|
5 days | 3GB Full Speed + Unlimited Data (Max. 384Kbps) 3 | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
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3 days | 2GB Full Speed + Unlimited Data (Max. 384Kbps) 12 | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
4G/3G local data package is applicable to below prepaid sim cards, for details please visit below links
Service Validity Period | Local Data Usage | Subscription Method |
Cancellation Upon Expiry
|
Instant Cancellation
|
---|---|---|---|---|
30 days10,11 | Unlimited for local data usage#,9 ^ Max. local data access speed up to 7.2Mbps for the first 3GB, thereafter will be maintained at max. 384kbps. Tethering and P2P application (incl. BT) will not be supported. |
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Unlimited for local data usage#,9 ^ Unrestricted local data access speed for the first 3GB, thereafter will be maintained at max. 384kbps. Tethering and P2P application (incl. BT) will not be supported. |
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30 days local data package is applicable to below prepaid sim cards, for details please visit below links:
Service Validity Period | Local Data Usage | Subscription Method |
Cancellation Upon Expiry
|
Instant Cancellation
|
---|---|---|---|---|
10 Days6 |
Unlimited for local data usage^,7 ^ Maximum local data access speed will be reached up to 384kbps. Tethering and P2P application (incl. BT) will not be supported. It's only applicable to handset use, but not device with screen over 7". |
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Lite unlimited data package is applicable to below prepaid sim cards, for details please visit below link:
4G/3G Mainland China & Hong Kong Data Package
Upper Limit of Mainland China & Hong Kong Data Usage |
Subscribe Service | Validity |
Cancellation Upon Expiry
|
Cancel Service |
---|---|---|---|---|
200MB | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
30days | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
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2GB | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
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4GB | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
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36GB* | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
90days |
4G/3G China Hong Kong share data package is applicable to below prepaid sim cards, for details please visit below links:
*Package is only applicable to CMHK 4G/3G China-HK Prepaid SIM Card
-Service validity is calculated from the date of subscription until 23:59 (HK Time) of the 30th days or 90th days , excluding data volume used before service subscription. Thereafter charge will be automatically deducted every 30th days or 90th days. The service will be terminated without prior notice if the stored value balance is insufficient. Customers must ensure the card has sufficient stored value and then re-subscribe the service in order to use the service again.
-“4G/3G Mainland China & Hong Kong Data Package” is valid for 30th days or 90th days. When the cumulated data usage for the selected package reaches the upper limit, data service will be suspended; if further data service is needed, re-subscription is allowed upon cancellation of the package. .
-The remaining HK & China data balance within every cycle would not carry forward to the following cycle.
-“4G/3G Mainland China & Hong Kong Data Package” and “Local Data Package” shall not co-exist. If “Local Data Package” is valid, customers should cancel the “Local Data package” first and wait until the service expired before applying “4G/3G Mainland China & Hong Kong Data Package”.
Note: This package is only applicable to CMHK 4G/3G Data & Voice Roaming Prepaid SIM Card, 4G/3G Super Talk Prepaid SIM Card, 4G/3G Individual Traveler Prepaid SIM Card, 4G/3G 1-Card-2-Number Prepaid SIM Card, 4G/3G China-HK Prepaid SIM Card and 4G/3G Local Data Prepaid SIM Card ($98 .
Macau Data Package
Service Validity Period | Upper Limit of Macau Data Usage | Subscribe Service |
---|---|---|
3 Days | 1GB | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Macau data package is applicable to below prepaid sim cards, for details please visit below links:
Mainland China & Hong Kong Data Package
Upper Limit of Mainland China & Hong Kong Data Usage | Subscribe Service |
Cancellation Upon Expiry
|
Instant Cancellation
|
---|---|---|---|
200MB |
To subscribe
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2GB |
To subscribe
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||
4GB | To subscribe ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
– China Hong Kong share data package is applicable to below prepaid sim cards, for details please visit below links:
-Service validity is calculated from the date of subscription until 23:59 (HK Time) of the 30th day, excluding data volume used before service subscription. Thereafter charge will be automatically deducted every 30 days. The service will be terminated without prior notice if the stored value balance is insufficient. Customers must ensure the card has sufficient stored value and then re-subscribe the service in order to use the service again.
-“Mainland China & Hong Kong Data Package” is valid for 30 days. When the cumulated data usage for the selected package reaches the upper limit, data service will be suspended; if further data service is needed, customers are able to re-subscription upon cancel the service.
-The remaining HK & China data balance within every cycle would not carry forward to the following cycle.
-“Mainland China & Hong Kong Data Package” and “Local Mobile Data Package” shall not co-exist. If “Local Mobile Data Package” is valid, customers should cancel the “Local Mobile Data package” first and wait until the service expired before applying “Mainland China & Hong Kong Data Package”.
Note: This package is only applicable to CMHK 1-Card-2-Number Prepaid SIM Card & 1-Card-2-Number Prepaid SIM Card(Guang Dong) .
Data Roaming Day Pass
"Data Roaming Day Pass" covers 10 countries/regions, to ensure that you can stay in touch with family, no matter where you go.
Country/Region | Designated operators | Application Methods |
---|---|---|
Macau | CTM | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Japan | Softbank Docomo |
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Taiwan | Far EasTone Chunghwa |
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Thailand | Real Future (Truemove) | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Indonesia | Indosat | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Philippines | Globe Telecom | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Malaysia | Digi Maxis | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Saudi Arabia | Mobily | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Republic of Korea | KT(display Olleh) SK Telecom |
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Singapore | StarHub M1 |
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VoLTE Service
Please click here for details.
IDD Service
Dialor
(Country Code) (Area Code) (Telephone Number)
(The SIM Card cannot support any international operator-assisted calls)
Roaming Dialing Methods
Calling Instructions:
1. Direct Dial Roaming
Roaming Country/ Region | Operator | Calling Instruction - Outgoing Calls to Hong Kong | Calling Instruction - Outgoing Local Calls | Calling Instruction - Outgoing Calls to Other countries/regions |
---|---|---|---|---|
Mainland China | CMCC | + 852 (Hong Kong phone no.) | Dial the local number directly | + (country code) (area code) (phone no.) |
Macau | CTM | |||
Taiwan | Far EasTone | |||
Malaysia | Digi |
2. *130* Roaming
Simply follow the dialing procedures below. Once "Request Accepted" is displayed on your handset screen, you'll receive a call from our system in seconds. Upon receiving the call, you'll then be connected to the phone number you've dialed.
Outgoing Calls to Hong Kong | Press![]() ![]() ![]() ![]() ![]() ![]() ![]() no need to key in Hong Kong country code "852") |
---|---|
Outgoing Local Calls / Calls to Other countries/regions | Press![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Deactivate & Reactivate Roaming Service Through Your Handset
To de-activate roaming service: | Press![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
---|---|
To re-activate roaming service: | Press ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Refill, Check Mobile Number, Balance and Expiry Date* in Overseas:
Refill via refill voucher : | Press![]() ![]() ![]() ![]() ![]() ![]() ![]() |
---|---|
Check phone no., remaining balance & expiry date of SIM card: | Press![]() ![]() ![]() ![]() ![]() ![]() ![]() |
*The required information will be sent to your handset in short message.
Voice Mailbox
Set up mailbox or retrieve messages: Press
191 InfoCall Service
Press
Short Message Service - Send Messages
Short Message Service - Send Messages
Remark: Dialling of the prefix "133" or "1357" to restrict or allow calling number display is not applicable for SMS sending.
"Intra-network SMS Package"
You can send 100 local SMS to other CMHK customers, by subscribing the "Intra-network SMS Package".Simply follow the procedures below to subscribe or cancel the package:
Subscribe: | ![]() ![]() ![]() ![]() ![]() ![]() |
---|---|
Cancel: | ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Enquire service status: | ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Missed Call Alert
If your mobile phone is busy, out of coverage, switched off or has no answer, "Missed Call Alert" service can capture and store the caller's phone number, calling time and date for you. When your mobile phone becomes available again, the information will be sent to you via SMS.
Remark
Call Forwarding Service
To forward calls to a designated phone number, press the following short codes on your handset to activate or deactivate the service:
Activate or deactivate call forwarding:
All Call Forward | Activate: Deactivate: |
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---|---|---|
Unreachable Call Forward | Activate: Deactivate: |
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Busy Call Forward | Activate: Deactivate: |
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No Answer Call Forward | Activate: Deactivate: |
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Remarks: To activate call forward function (except "All Call Forward"), customer should ensure the Prepaid Card has enough balance to receive 6 minutes or more of incoming calls (for roaming, charges will be calculated base on Roaming Service Tariff), otherwise the call forward command will fail.
International Call Forward Service & Dialing Method
Activate All International Call Forward:(Country Code) (Area Code) (Local Phone No.)
De-activate All International Call Forward:
Voice & Fax Mailbox
Press the following short codes to subscribe or cancel the service:
Mailbox setting:
Dial on your handset to listen to new user guide, then follow the instruction to record your personal greeting and establish a password.
To retrieve voice message:
To receive fax message:
To print out fax message:
To update password (Before Apr 14, 2015):
To update password (On or after Apr 14, 2015):
If customer subscribes to both Call Forwarding and Voice & Fax Mailbox service, all unreceived incoming calls will be diverted to voice mail automatically. Customer can divert incoming calls to any designated number according to his needs.
Call Waiting & Call Hold Service
The Call Waiting feature enables you to answer an incoming call while you are already making a call. With Call Hold you can make a second call, while you hold your existing call.
Subscribe: | ![]() ![]() ![]() ![]() ![]() |
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Cancel: | ![]() ![]() ![]() ![]() ![]() |
Enquire service status: | ![]() ![]() ![]() ![]() ![]() ![]() |
Conference Call Service
This multi-party teleconference feature allows different parties from different points to be connected simultaneously, creating a practical and efficient way of communication.
Subscribe: | ![]() ![]() ![]() ![]() ![]() |
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Cancel: | ![]() ![]() ![]() ![]() ![]() |
Enquire service status: | ![]() ![]() ![]() ![]() ![]() ![]() |
Hong Kong Ringback Tone
While you are abroad, callers would still hear the Hong Kong local ringing tone.
Subscribe:
Cancel:
Note:
Buddy Package
"Buddy package" allows you to call 3 friends with local flat rate $0.03 per min.
Display Your Hong Kong No. by using Call Back Methods
Your Hong Kong no. still can be displayed when you make outgoing calls while abroad.
To any Hong Kong no.:
Press Hong Kong no.
To any China no.:
Press mainland no.
PIN Code
The default PIN code of the SIM card is "8888". Three consecutive failed attempts to enter the PIN code will permanently lock the SIM card. CMHK shall under no circumstances be liable for any damages or losses caused whatsoever.