Refill Methods

Refill Methods
CMHK Website Refillment Service
MyLink Refillment Service
AlipayHK
Alipay
UnionPay Online Pay
WeChat Pay
Octopus Online Payment Service
AlipayHK App
Alipay APP-Service Counter
Auto-Fill
Refill Voucher
$100 Electronic Refill Voucher
PPS
Octopus Self-service Payment
Flexi-Fill

 

CMHK Website Refillment Service
Applicable Payment Credit card (VISA / MasterCard / UnionPay card) AIPAY / UnionPay Online Pay / WeChat Pay
Using Methods
  1. Visit CMHK Website > Online Service > Payment & refill > Prepaid Card Refillment
  2. Select payment method and enter "Prepaid Mobile Number"
  3. Follow the instruction to refill prepaid card. 
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number Designated Online Refill Methods refill limit for each prepaid number is $3,000/month.

 

CMHK App Refillment Service
Applicable Payment Credit card (VISA / MasterCard / UnionPay card) AIPAY / UnionPay Online Pay / WeChat Pay
Using Methods
  1. Open MyLink > Prepaid Card Refill
  2. Select payment method and enter "Prepaid Mobile Number".
  3. Follow the instruction to refill prepaid card.
(Download MyLink)
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number Designated Online Refill Methods refill limit for each prepaid number is $3,000/month.

 

AlipayHK
 
Eligible Account
AlipayHK is applicable for account with real-name authentication by HongKong China ID card.  
For more information, please visit AlipayHK website.
Using Methods CMHK Website:
  1.  
  2. Visit CMHK Website > Online Service > Payment & refill > Prepaid Card Refillment
  3. Select payment method and enter "Prepaid Mobile Number"
  4. Follow the instruction to refill prepaid card. 

MyLink:

 

  1. Open MyLink > Prepaid Card Refill
  2. Select payment method and enter "Prepaid Mobile Number".
  3. Follow the instruction to refill prepaid card.

(Download MyLink)
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment(Service Plan customers) HK$1
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number Designated Online Refill Methods refill limit for each prepaid number is

$3,000/month
Maximum Transaction Amount
If user chooses to pay through Balance in AlipayHK app, for those who have not completed identity verification in AlipayHK app, the maximum limit per transaction is HK$3,000. For those who have completed identity verification, based on their verification level, the maximum limit per transaction is HK$5,000 or above. 
 
If user chooses to pay through credit card linked in AlipayHK APP, the transaction limit depends on the limit set by the credit card.
 
For more information, please refer to instructions in AlipayHK APP.
AlipayHK Customer Service Hotline 852-22453201（Mon to Sun 9:00-18:00）

 

Alipay
 
Eligible Account
Alipay is applicable for account with real-name authentication by Mainland China ID card. 
For more information, please visit Alipay website.
Using Methods CMHK Website:
  1. Visit CMHK Website > Online Service > Payment & refill > Prepaid Card Refillment
  2. Select payment method and enter "Prepaid Mobile Number"
  3. Follow the instruction to refill prepaid card. 

MyLink:

 

  1. Open MyLink > Prepaid Card Refill
  2. Select payment method and enter "Prepaid Mobile Number".
  3. Follow the instruction to refill prepaid card.

(Download MyLink)
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number Designated Online Refill Methods refill limit for each prepaid number is $3,000/month.
Alipay 24-hour service hotline Dial 95188 in China and +86-571-95188 in Hong Kong (IDD/International Roaming Service charge may require for dialing)  

 

UnionPay Online Pay

For more information on UnionPay, please click here. 

Applicable Payment UnionPay Credit Cards/Debit Cards^
Using Methods CMHK Website:
  1. Visit CMHK Website > Online Service > Payment & refill > Prepaid Card Refillment
  2. Select payment method and enter "Prepaid Mobile Number"
  3. Follow the instruction to refill prepaid card. 

MyLink:

 

  1. Open MyLink > Prepaid Card Refill
  2. Select payment method and enter "Prepaid Mobile Number".
  3. Follow the instruction to refill prepaid card.
(Download MyLink)

 
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number Designated Online Refill Methods refill limit for each prepaid number is $3,000/month.
UnionPay 24-hour customer service hotline Dial 95516 in China and +86-27-95516 in Hong Kong (IDD/International Roaming Service charge may require for dialing)
^Accepted UnionPay Debit Cards issued by banks in Mainland China for payment settlement. For details of UnionPay Online Pay supporting banks, please chick here.

 

WeChat Pay

You can settle your monthly invoice by using effective WeChat Pay HK Wallet.

Eligible Account
WeChat Pay is applicable for WeChat Pay account and WeChat Pay HK users.
For more information, please visit WeChat Pay website.
Using Methods

CMHK Website:

  1. Visit CMHK Website > Online Service > Payment & refill
  2. Select payment method and enter "Mobile Number"
  3. Follow the instruction to refill prepaid card.
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Minimum Payment HK$1
Maximum Transaction Amount

If user chooses to pay through Balance in WeChat Pay HK Wallet, for those who have not set payment password in WeChat Pay app, the maximum limit per transaction is HK$500. For those who have completed identity verification, based on their verification level, the maximum limit per transaction is HK$10,000 or above.
If user chooses to pay through credit card/ bank card linked in WeChat/ WeChat Pay HK, the transaction limit depends on the limit set by the credit card/ bank account.
For more information, please refer to instructions in WeChat Pay HK.
WeChat Pay Enquiry Hotline 3692 8331 (Mon – Sun 9:00 – 18:00)

 

Octopus Online Payment Service
 
Eligible Account For Octopus card holders, Octopus Mobile SIM users or O! ePay account holders
Octopus Website https://www.octopus.com.hk/en/consumer/index.html
Using Methods
1.Switch to “Payment” section in Octopus App
2. Select “China Mobile” and "Prepaid Card Refill"
3. Input prepaid mobile number and refill amount, you can also schedule a monthly payment reminder by selecting “Day of Month”, then press “Pay”
4. Select payment method, If you choose to pay by:
(i) O! ePay, log in your O! ePay account, or  
(ii) Octopus card, tap your Octopus card to your NFC enabled Android mobile device, or Octopus Mobile Reader which has been successfully paired up with iOS mobile device; or     
(iii) Octopus Mobile SIM, simply tap “Confirm” 
5. Once payment is complete, a payment receipt will be shown, If you did not schedule the reminder in step 3, you can schedule it here by pressing “Setup reminder” 
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number
Designated Online Refill Methods refill limit for each prepaid number is $3,000/month
Octopus Customer Service Hotline (852) 2266 2222

 

AlipayHK App
 
Eligible Account
Effective AlipayHK APP account
AlipayHK Website https://www.alipay.hk/
Using Methods
1. Login “Alipay HK App”
2. Select “電訊繳費” 
3. Select“繳費賬單”or “儲值卡增值”
4. Input mobile number
5. Select 「中國移動香港」
6. Follow instruction to conduct bill payment and prepaid refillment
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number Designated Online Refill Methods refill limit for each prepaid number is $3,000/month
Maximum Transaction Amount
If user chooses to pay through Balance in AlipayHK app, for those who have not completed identity verification in AlipayHK app, the maximum limit per transaction is HK$3,000. For those who have completed identity verification, based on their verification level, the maximum limit per transaction is HK$5,000 or above. 
 
If user chooses to pay through credit card linked in AlipayHK APP, the transaction limit depends on the limit set by the credit card.
 
For more information, please refer to instructions in AlipayHK APP.
AlipayHK Customer Service Hotline 852-22453201（Mon to Sun 9:00-18:00）

 

Alipay APP-Service Counter
 
Eligible Account
Alipay is applicable for account with real-name authentication by Mainland China ID card. 
For more information, please visit Alipay website.
Alipay Website www.alipay.com
Using Methods
1. Login “Alipay APP”
2. Select “search” icon at left hand top corner 
3. Input “CMHK Service Counter”and press“search”
4. Select “CMHK Service Counter”
5. Select 「充值缴费」
6. Follow instruction and Alipay’s instruction to refill prepaid card

 
Payment Processing Time
* Within 15 Minutes 
*Under special circumstances, payment may be processed on the next working day.
Refill Value Limit Per Transaction Minimum refill value is $50 and maximum refill value is $1000 per transaction.
Refill Limit Each Prepaid Number Designated Online Refill Methods refill limit for each prepaid number is $3,000/month
Alipay 24-hour service hotline Dial 95188 in China and +86-571-95188 in Hong Kong (IDD/International Roaming Service charge may require for dialing)  

 

Auto-Fill
Using Methods
  • Automatic refill by credit card - you can decide the remaining value that sets off Auto-Fill ($20 minimum), and any refill amount between $20 to $300 (must be multiples of $10); or
  • Automatic refill via a CMHK service plan account.

 

Refill Voucher

Purchase on “Refill Voucher” with amount of  $30, $50, $100, $200 or $300 on CMHK Online Shop or at any CMHK shops or authorized dealers. 

Using Methods

Activate Refill Voucher

  • Press here to active refill voucher via MyLink; or
  • On your handset, press * 0 3 9 * （16-digit activation code） # 撥號 ；or
  • Call 0 9 3 0 9 3 via your handset and follow the voice prompt to enter the (16-digit activation code); or
  • Call 6 7 0 0 0 0 0 0 ，with any touch-tone phone, follow the voice prompt to key in the Prepaid SIM Card Mobile Number and the (16-digit activation code)
$100 Electronic Refill Voucher

Purchase "100 Electronic Refill Voucher" at any 7-Eleven:

Using Methods
  • On your handset, press * 0 3 9 * (18-digit activation code) # 撥號；or
  • Call 0 9 3 0 9 3 via your handset and follow the voice prompt to enter the (18-digit activation code); or
  • Call 6 7 0 0 0 0 0 0 with any touch-tone phone, follow the voice prompt to key in the Prepaid SIM Card Mobile Number and the (18-digit activation code)

 

PPS

You can refill your Prepaid SIM Card easily through PPS.

Applicable Customer Registered PPS users
Using Methods If you already have a PPS account, then all you have to do is register your Prepaid SIM Card mobile number by calling PPS hotline 18011, or visiting PPS website www.ppshk.com. Afterwards you can call 18031 or visit PPS website anytime to refill your SIM Card ($30 minimum). CMHK merchant code: 9782.9782)

 

Octopus Self-service Payment
Using Methods Visit CMHK shops and refill with your Octopus by using the Octopus Self-service Payment Machines and choose any refill amount ($10 minimum).

 

Flexi-Fill
Using Methods Visit China Mobile Hong Kong Co. Ltd.("CMHK") shops and choose any refill amount you want ($10 minimum). Our staff will refill your SIM card for you.

 

Remarks

  • Customers must activate SIM card before refilling.
  • Every time your Prepaid SIM Card is refilled, the stored value validity period will be automatically extended starting from the date of refill. If the original validity period is longer, then the original validity period will prevail. Below $50 refills for Prepaid SIM Card via CMHK's service plan account will extend the stored value validity period to 63 days.
  • PPS refill request takes less than 15 minutes to process.